Refund Policy

We want every client to be satisfied with our work. Because our services are custom professional services rather than physical goods, our refund terms are as follows.

1. One-time projects (freelance development and consulting)

• Before work begins: If you cancel before we have started work, we will refund your deposit in full.
• After work has started: If you cancel a project in progress, we will refund the portion of your payment that corresponds to work not yet performed, based on the milestones or hours completed at the time of cancellation.
• After delivery: Completed and delivered work is non-refundable. If something we delivered doesn't match the agreed scope, tell us within 14 days of delivery and we will correct it at no charge.

2. Subscriptions & recurring services (CyberTemp premium, proxy plans, maintenance)

• You may cancel a subscription or recurring service at any time from your account dashboard (where available) or by emailing us. Cancellation takes effect at the end of the current billing cycle, and you will not be charged again.
• Payments already made for the current billing cycle are non-refundable, except as described below.
• If we fail to deliver a subscription or recurring service for a given billing period, we will refund or credit that period's fee.

3. Billing errors and duplicate charges

If you are charged in error or charged twice, contact us and we will refund the incorrect charge in full.

4. How to request a refund

Email contact@vaultproxies.net with your name, the service in question, and the reason for the request. We respond to refund requests within 5 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

5. Questions

If anything in this policy is unclear, contact us before purchasing — we're happy to explain how it applies to your project.

NR Digital LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
contact@vaultproxies.net